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Job Responsibilities: • Promote the use and availability of in house dispensary to all patients and dermatologists. • Actively seek to improve on the quality and availability of service by researching new products • Actively work with pharma providers to improve on the costs of pharma products used by the clinic • Is available to provide reporting to senior management regarding the dispensary unit • Familiarise yourself with standard medications used in Dermatology in order to be able to support Dermatologists and patients with questions and support including topical products, oral products and our topical minoxidil products (with additives) • Understand how aesthetic products help improve the appearance of the skin, and contribute to healthy skin including a deep understanding of key active ingredients such as vitamin C, Vitamin A, glycolic acid, hyaluronic acids • Keep abreast of regulatory changes in dispensing and communicate to the Practice Manager where changes affect the service we offer • Be proactive in suggesting dispensing services and products you feel would contribute to improved patient service or improved clinic profitability, based on feedback you gain from working with patients • Respond to patients' questions about medications by arranging for them to speak with the Dermatologist within a 48 hour period • Collect, sort, and evaluate patient medical information • Communicate with prescribers about patients and medications • Offer educational materials to patients about their conditions and medications. • Answers phone calls, take messages and troubleshoot patient calls • Verify all patient details. • Handle clerical duties, such as answering phones, placing orders, and operating the sales register • Be competent in being able to recommend a skincare regime using prescription and non prescription products in order to provide excellent patient support and help drive product sales • Understand the clinical protocols for the use of biologics within Dermatology, including for alopecia areata and for Psoriasis. Understand the ordering process for biologics with our partners including Healthnet Homecare and how to support our Dermatologists and patients who are prescribed biologics or who are going on biologic treatment • Manage repeat prescription requests from patients efficiently and effectively, process them in line with the repeat prescription process • Follow clinic administration tasks as directed by the Practice Manager which may include reception duties or patient support duties Qualifications, Skills and Experience: Dispensary Technician Qualification (Essential) Qualified in Advanced Clinical Practice (ACP) (Preferred) Customer service experience Great attention to detail Direct experience in this field is not essential however customer service skills is vital. The Clinic is happy to train the right person! Additional Benefits 20 day annual leave plus 8 days for bank holidays. More than 1 year of service with the Clinic will automatically entitle you to an extra week of holiday. Unlimited access to an external HR package, offering all employees with personal support. This includes counselling, coping with stress and any assistance on any personal issues which may be affecting you. All of which is strictly private and confidential.       Job Types: Full-time, Temporary      Salary: Up to £30,000.00 per year      COVID-19 considerations:
     Yes

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