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Customer Service Training - Critical Elements of Customer Service

Cutting Wood

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.


Demonstrate a customer service approach
Understand how your own behaviour affects the behaviour of others
Demonstrate confidence and skill as a problem solver
Apply techniques to deal with difficult customers
Make a choice to provide customer service