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Business Process Management

Cutting Wood

Business process management helps organisations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimised to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.
This content will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.


Define business process management and related concepts
Recognise the vital role processes play in a business
Appreciate the role of technology in process management
Develop a vision to guide process improvement
Understand how to design or enhance an existing process using the business process life cycle
Construct a process map
Perform what-if analysis
Implement and monitor process changes
Identify how Lean and Six Sigma methods can assist in managing and improving processes
Use a variety of tools and techniques to eliminate waste and redundancies