This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Understanding of the aspects of delivering outstanding customer service
Understanding the benefits of outstanding customer service
Importance of handling complaints with care
Recognise & adapt to customer behaviour styles
Manage customer satisfaction levels